Author: Simon Meyer, Managing Director of Aviation Solutions

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In order to react to the challenge of processing growing passenger numbers through the existing airport infrastructure, the aviation industry requires significant change. Global passenger traffic is expected to double by 2035, so it’s no surprise that airport technology is one of the fastest developing aspects of the industry. But despite the surge in innovation, very few of the changes being made focus on improving the passenger experience.

Simon Meyer highlights the key issues contributing to the challenge of meeting customers’ expectations and the crucial steps needed to address this issue.