Author: Simon Meyer, Managing Director of Aviation Solutions
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The annual summer holiday meltdown airports face is hitting the headlines more and more – we’re all familiar with the image of a news reporter standing in a packed terminal among thousands of angry passengers, getting sound bites on just how long they’ve been waiting and how little information they’ve been given.
It’s a well-known fact that airports are running at near capacity all year-round, so when faced with seasonal peaks, they are stretched to their limits. Passengers are usually realistic in their expectations during busier periods but this can quickly turn to frustration if they aren’t kept informed of the situation. It’s how airports respond to the seasonal variation that is crucial, and how quickly passengers can be efficiently moved through the airport that affects operations and customer satisfaction.