As Gatwick look towards 45m passengers and a 2nd runway it was vital for them to be ready for growth and a significant increase in the number of staff that will require an airport pass.
The existing system was slow and difficult for Gatwick and their stakeholders and would struggle to cope with the increase in on-airport personnel. For an airport that processes 86,000 applications per year, any inefficiencies can be costly and time consuming. Gatwick needed to reaffirm their commitment to their key aims of building strong and constructive relationships with their stakeholders, through increasing value and efficiency and developing the best people, processes and technology.
Download the PDF to read how MTrust has enabled Gatwick's ID Centre support this ambition.