Author: Neil Norman, CEO at Human Recognition Systems
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There is a groundswell in the aviation industry about how we address the tri-problem of processing growing passenger numbers through existing terminals, efficiently meeting the demands of evolving security threats and, all the while, keeping the passenger happy and spending.
The first wave of solutions to meet these problems have landed in the form of checkpoint automation and biometrics, but with multiple vendors serving each checkpoint along the journey, how is the airport to achieve a unified view of the passenger journey and what is the lost opportunity in not achieving the best passenger experience? Neil Norman highlights some of the key issues contributing to this challenge.
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